I have just explained about the problem with Wells Fargo in opening the remittance account. What the bank chiefs did is, they collected the information in the phone and printed on the paper and posted it to me. Good work Well done, Wells Fargo.
US Paperwork reduction act specifies you can do the transactions online legally and that is acceptable in the court. Also I manage all my banking needs online only including funds transfer etc.,. But I don't know why there is a need for paperwork for opening a accessory of a bank account. Looks Funny with the management design.
Solution: Identify the type of customer and provide them best service. Don't teach an computer expert how to login to internet banking. Definitely he/she will cry. Looks like something I can do online with regards to opening the remittance account and funny they made the small world much bigger. This is actually a management flaw. Update things in the internet and make things easier. Learn to make better business not stupid marketing.
Altogether it is waste of time for me, for them and wasting paper too. Please improve.
No way, need to live with it.
Monday, August 6, 2007
Sunday, August 5, 2007
Providing service about the service providers
There are even worst business policies even in top companies such as the one faced with Wells Fargo, Sprint(Have Big story on this, will share later). It is not the consumer who need to waste their time in getting lesson from them everytime.
As a consumer, we need to extract the best from the service providers. Looks like there is no service who can provide me this information to get the best for an individual for their everyday life. Any ideas? Will dig further on this.
As a consumer, we need to extract the best from the service providers. Looks like there is no service who can provide me this information to get the best for an individual for their everyday life. Any ideas? Will dig further on this.
Friday, August 3, 2007
UK Banks getting alerted by Indian Bank Startups
Like the scenario going on in the US, banks also played up well in the UK in transferring money to India. If they don't do their business properly then they are already in loss which is proven here.
Interesting article from timesonline.co.uk
Interesting article from timesonline.co.uk
Thursday, August 2, 2007
WellsFargo Improper Management
Business Name: WellsFargo Remittance, USA
Service Level: Poorest
Service Obtained through: Phone
Problem: Conflicting information from banking customer service people.
What happened: Friday (27th July) evening opened the International Remittance Account. Thurday (2nd August) afternoon confirmed that they don't have any such account. Looks Funny.
Intl Business: Foreign business believing on such banks to do business. Horrible !
Solution: Information is not propagated at all levels of customer service. In this era and computerised infomation arena, you need to keep the information updated at all levels. Spent money for keeping quality people and quality customer service keep the customers trusted. Not spending money in Marketing and keeping other in low profile.
Result of such Incidents:
Customers will be propagating to other customers not to involve in with any of the wells fargo products becoz of the conflicting information. Doing business will gradually resulting in loss unless you spend big money on marketing to get the customers back which is a funny loss to the company. I may soon close doing banking with them if they go in the same way in few incidents. :) .
Trust on Business: Even top banks in the US going in such a situation. Sooner or later they should solve this information availability problem. Lost trust in doing business. As a customer I will advise other not to waste with this bank.
Internet Links:
https://www.wellsfargo.com/per/intl_transfer/india.jhtml
http://www.icicibank.com/pfsuser/icicibank/ibank-nri/nrinewversion/faq_wellsfargo.htm
If there are any solution available on this will keep posted.
Service Level: Poorest
Service Obtained through: Phone
Problem: Conflicting information from banking customer service people.
What happened: Friday (27th July) evening opened the International Remittance Account. Thurday (2nd August) afternoon confirmed that they don't have any such account. Looks Funny.
Intl Business: Foreign business believing on such banks to do business. Horrible !
Solution: Information is not propagated at all levels of customer service. In this era and computerised infomation arena, you need to keep the information updated at all levels. Spent money for keeping quality people and quality customer service keep the customers trusted. Not spending money in Marketing and keeping other in low profile.
Result of such Incidents:
Customers will be propagating to other customers not to involve in with any of the wells fargo products becoz of the conflicting information. Doing business will gradually resulting in loss unless you spend big money on marketing to get the customers back which is a funny loss to the company. I may soon close doing banking with them if they go in the same way in few incidents. :) .
Trust on Business: Even top banks in the US going in such a situation. Sooner or later they should solve this information availability problem. Lost trust in doing business. As a customer I will advise other not to waste with this bank.
Internet Links:
https://www.wellsfargo.com/
http://www.icicibank.com/pfsuser/icicibank/
If there are any solution available on this will keep posted.
Subscribe to:
Posts (Atom)