Service Level: Poorest
Service Obtained through: Phone
Problem: Conflicting information from banking customer service people.
What happened: Friday (27th July) evening opened the International Remittance Account. Thurday (2nd August) afternoon confirmed that they don't have any such account. Looks Funny.
Intl Business: Foreign business believing on such banks to do business. Horrible !
Solution: Information is not propagated at all levels of customer service. In this era and computerised infomation arena, you need to keep the information updated at all levels. Spent money for keeping quality people and quality customer service keep the customers trusted. Not spending money in Marketing and keeping other in low profile.
Result of such Incidents:
Customers will be propagating to other customers not to involve in with any of the wells fargo products becoz of the conflicting information. Doing business will gradually resulting in loss unless you spend big money on marketing to get the customers back which is a funny loss to the company. I may soon close doing banking with them if they go in the same way in few incidents. :) .
Trust on Business: Even top banks in the US going in such a situation. Sooner or later they should solve this information availability problem. Lost trust in doing business. As a customer I will advise other not to waste with this bank.
Internet Links:
https://www.wellsfargo.com/
http://www.icicibank.com/pfsuser/icicibank/
If there are any solution available on this will keep posted.
No comments:
Post a Comment